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What areas do you guide?
We focus on the Western USA with options that extend into Canada and Mexico. Ask about custom routes.
Which languages do your guides speak?
English, French, and Spanish are available; limited support in Portuguese or Italian may be possible by request.
Do you offer private tours?
Yes. We run half-day, full-day, and multi-day private tours for individuals and small groups.
What is the typical group size for private tours?
Private tours are usually 1-13 guests depending on vehicle class and itinerary.
Do you provide corporate services?
Yes. We offer step-on guide or tour director, meet and greet, information desk, and event coordination.
Can you coordinate events or retreats?
Yes. We plan and support destination receptions, retreats, and group events.
Do you offer airport or local transfers?
Yes. Airport meet and greet and regional transfers can be added to your itinerary.
What are your booking lead times?
Please book at least 24 hours in advance for most services; complex or multi-day trips may require 1-8 weeks.
Cancellation for 1-4 people on two days or fewer?
Free cancellation is generally available within 24 hours of booking. See your tour details to confirm.
Cancellation for private tours of 5-13 people?
Please provide at least 48 hours notice before the departure date.
Cancellation for multi-day trips?
Please cancel at least one week before the departure date.
Any exceptions to cancellation rules?
Some third-party vendors or transport partners require more notice and may charge additional fees.
Large-group cancellation fees?
Groups of 4-50 cancelled within 48 hours may be charged up to 25 percent plus third-party fees.
Weather cancellations?
If we must cancel due to weather or uncontrollable circumstances, you will receive a full refund.
Are alcohol or drugs permitted?
No drugs permitted. Alcohol only when served as part of the tour or with meals.
What if a guest is intoxicated?
For safety, intoxicated guests may be required to leave the tour; a 75 percent refund may be issued within one week.
Do you run stargazing tours?
Yes. We offer 2-4 hour night-sky experiences with guided telescope viewing.
What fitness level is needed?
Most tours are soft adventure. We adapt pacing and route to the ability of your group.
Do you arrange lodging?
We can suggest hotels or coordinate with your preferences for private or multi-day trips.
Are meals included?
Snacks and water are included on many private tours. Meals are usually optional add-ons.
Do you provide transportation?
Yes. From private SUVs to vans and charters, matched to group size and route.
Can kids join?
Yes. Family-friendly itineraries are available; some activities have age limits.
Do you offer accessible options?
ADA-conscious experiences are available on request. Share mobility needs when booking.
Can we bring pets?
Pets are not permitted on most tours. Service animals may be accommodated with advance notice.
Do we need park permits?
Some parks require timed entry or permits. We advise and coordinate as needed.
Any tips for altitude?
Hydrate, pace yourself, and consider arriving a day early to acclimate in high-elevation areas.
What should we pack?
Layers, sturdy footwear, sun protection, reusable bottle, and any personal medications.
Do you include photo stops?
Yes. We plan scenic stops and can design photography-friendly itineraries.
Can you build custom itineraries?
Yes. We specialize in custom routes around your interests, time, and budget.
Where do tours depart from?
Typically the Denver and Front Range region or as arranged on your itinerary.
Do you guide in national parks?
Yes. Routes often include Rocky Mountain, Arches, Zion, Grand Canyon, Yellowstone, and more.
Can we combine parks and cities?
Yes. Mix landscapes with museums, galleries, and culinary stops.
Do you operate winter tours?
Yes. We guide year-round; routes are weather dependent.
What vehicles do you use?
Late-model SUVs or vans and, for larger groups, charter vehicles.
Do you offer step-on guide service?
Yes. Your guide joins your coach at the agreed pickup point.
How do we pay?
Payments are handled through booking partners or invoice. Instructions are provided after you confirm.
Are gratuities included?
Gratuities are not included unless noted. Ten to twenty percent is customary for guides on private tours.
Will you work with our operator or hotel?
Yes. We partner with DMCs, operators, and hotels on custom programs.
Do we need permits for group photos?
We will advise on permit needs and secure them when possible.
What if we are running late?
Contact us as soon as possible and we will adjust the plan when feasible.
Can you add ranger-led activities?
Where available, we can coordinate with park programming.
Do you offer multilingual commentary?
Yes. English, French, and Spanish. Translation support by request.
Is the itinerary fixed?
Private itineraries are flexible within time, safety, and permit limits.
Do you support solo travelers?
Yes. Private solo itineraries are available at standard private-tour rates.
Can we request hotel pickup?
Yes within defined zones; surcharges may apply for distant pickups.
What is the bad weather plan?
We reroute or reschedule. If we must cancel, you receive a full refund.
What time do tours start?
Day tours usually start between 7 and 9 am. Night tours start after sunset.
How long is a full-day tour?
Commonly 8-10 hours door to door, depending on route and season.
How long is a half-day tour?
About 4-5 hours including pickups and scenic stops.
Do you provide child seats?
With advance notice we can provide or arrange child or booster seats.
Can we bring luggage?
Yes within vehicle capacity. Tell us sizes and quantity ahead of time.
Is there Wi-Fi in the vehicle?
Not guaranteed. Coverage varies by route.
How is cell service on tour?
Expect limited coverage in remote areas. Download maps and playlists in advance.
Do you support special diets?
We will note preferences and suggest suitable dining options.
Can mobility aids fit in the vehicle?
Usually yes. Please provide dimensions so we can plan space.
Do you offer sunrise or sunset tours?
Yes by request, season permitting.
Can we add stargazing to another tour?
Often yes, when timing and weather allow.
Can we visit tribal lands?
Access varies by tribe and season. We advise on permits and protocols.
Do you book flights?
We do not ticket air travel but coordinate around your arrivals and departures.
Do you sell travel insurance?
We do not sell insurance. We recommend purchasing coverage independently.
Are drones allowed?
Often restricted in parks and monuments. Check regulations for each site.
Do you offer photo-centric tours?
Yes. Extra time at viewpoints and night-sky sessions can be arranged.
Do you guide geology or archaeology themes?
Yes. Ask for geology, archaeology, or natural history commentary.
Do you guide overnight backpacking?
Day-hikes are common. Overnights may require extra permits and partners.
Can we add rafting or ziplining?
Yes where outfitters operate. These are provided by third-party vendors.
What if a road or park closes?
We follow official closures and provide alternate plans or refunds when needed.
How often are restroom breaks?
Regular stops at visitor centers, trailheads, or towns.
Is water provided?
Complimentary bottled water on small private tours.
What footwear is best?
Closed-toe hiking shoes or supportive sneakers.
What if someone has a medical condition?
Tell us in advance and bring required medications. We adapt pacing and access.
Are permits needed for Antelope Canyon or Havasupai?
Yes. These require special permits or vendors and are limited.
Can you meet us inside a park?
Yes when allowed. Visitor center meetups are common.
Do you have sample itineraries?
Yes. Ask for sample day plans or build your own with our guide.
Do you guide in Canada?
Selected routes in Alberta and British Columbia by arrangement.
Do you guide in Mexico?
Selected routes and coastal regions with vetted partners.
How far ahead should we book summer dates?
Summer and holidays book early. Reserve several weeks ahead if possible.
Is tipping mandatory?
No. It is optional but appreciated for great service.
Can multiple families share a private tour?
Yes within vehicle capacity and timing limits.
Do you offer student or performance tours?
Yes. We support school, choir, and band trip logistics.
How do we confirm a booking?
You receive written confirmation and next steps by email.
Do you offer gift certificates?
Yes. Digital gift cards can be issued on request.
Can you help with birthdays or anniversaries?
Yes. We can add celebration touches or photo stops.
Do you have photographer guides?
Yes on request, subject to schedule.
Can we bring a stroller?
Often yes. Let us know dimensions so we can plan space and terrain.
What is your policy on service animals?
Service animals may be accommodated with advance notice where permitted.
What payment methods are accepted?
Major credit cards via our booking partners and invoice or bank transfer for corporate groups.
Do you require deposits?
Multi-day or high-demand dates may require a deposit. Details are provided at booking.
What happens with day-of closures or hazards?
We reroute to safe alternatives or reschedule; refunds follow our policy.
Do you provide safety gear?
We carry basic safety kits; specialized gear is arranged when required.
Can you arrange wheelchair-accessible vehicles?
Yes with advance notice; availability varies by date and route.
Can we get planning advice without booking?
We provide brief guidance; deeper planning is part of a booked service.
Can we split a tour over two days?
Yes as a custom multi-day plan.
Do you operate on holidays?
Limited availability; holiday surcharges may apply.
Are there age restrictions on activities?
Some third-party activities have age, weight, or height limits. We will advise.
Are drones permitted on BLM or state lands?
Rules vary by jurisdiction. Always check site-specific regulations.
Can we drive our own car and follow?
Caravans are limited for safety and timing; ask about exceptions.
Can we add last-minute guests?
If seats and permits are available, yes. Tell us as soon as possible.
Do you carry liability insurance?
No. We are not a Tour Operator. We help build your itinerary and conduct and guide your tours, filling in the gaps as needed for lodging, meals, excursions. We are a Tour Director & Guiding Service along with other tour industry services including Events and Consultation and Meet & Greet services.
Can you issue invoices for business travel?
Yes. Itemized invoices and receipts are available.
How do we contact you during the trip?
Use the phone number and email on your confirmation; your guide will share direct contact details.
