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Phone: 970‑462‑3014
Email: btdtours@duck.com
Email: btdtours@duck.com
How it works
1) Send basics
Share the essentials: airport, flight(s), pax count, languages, arrival/departure timing, and whether you need transportation or hotel/restaurant coordination.
2) Receive quote + secure date
We send a clear service quote based on your program. Payment in advance confirms the booking.
3) Confirm plan
You receive a run‑of‑show with meeting points, timing buffers, and handoff details.
4) Seamless execution
We arrive early to verify logistics and coordinate on‑site so your guests move smoothly from airport to vehicle to hotel/venue.
Below are the most common service packages. Each program is quoted based on group size, timing, and operational complexity.
Service Packages
1) Arrival Meet & Greet Assist
Inside‑terminal or curbside greeting, baggage assistance, regrouping, wayfinding, and a smooth handoff to your driver or coach staging area.
Best for: international arrivals, student groups, retreat programs
2) Departure Check‑in & Escort
Terminal or curbside meet, check‑in line strategy, baggage drop support, wayfinding, and timing guidance so groups move efficiently and avoid cutoff issues.
Best for: groups with tight schedules or complex departures
3) Ground Transportation Coordination
Coordination between flights and vehicles: staging, timing, headcounts, luggage load plans, and driver communication for sprinters, SUVs, or coaches.
Best for: DMCs, operators, multi‑vehicle movements
4) Hotel / Restaurant Coordination (Add‑On)
Continued support beyond the airport: hotel check‑in/out assistance, baggage staging, reservation timing, and management of staggered arrival waves.
Best for: VIP itineraries and groups with tight dining windows
5) Meet & Greet Full‑Service Coordination (1–4)
One point of contact for arrival meet‑and‑assist, departure check‑in/escort, ground transportation coordination, and hotel/restaurant support — ensuring your group moves seamlessly from curb to vehicle to check‑in and beyond.
Best for: multi‑day programs, VIP itineraries, student/corporate groups with tight timing
Who We Serve
Who We Serve
🌎 Who We Serve
Supporting groups across the U.S. and internationally:
- Corporate, Government & VIP
- Corporate arrivals & conventions
- Incentive travel programs
- Government and diplomatic delegations
- Luxury FIT travelers
- Tour & Travel Industry Partners
- Tour operators & DMCs
- Inbound travel companies
- Cruise passenger groups (pre/post-cruise)
- Special-interest travel groups
- Student & Educational Groups
- Student performance groups
- Educational travel organizations
- University and academic groups
- Events, Sports & Performing Arts
- Sports teams and athletic groups
- Retreat and conference groups
- Performing arts touring companies
- Film, media, and production crews
- Family, Faith & Lifestyle Travel
- Faith-based and pilgrimage groups
- Family and multigenerational travel groups
- Senior travel groups
- Outdoor adventure and national-park groups
What We Provide
What We Provide
🧭 What We Provide
🛫 Airport Logistics & Group Flow Management
- Airline & Check‑In Coordination
- Airline liaison & check-in coordination
- Baggage weight verification
- Gate coordination & escorting
- International arrivals support
- Group Flow & Movement
- Group line management & flow control
- Group staging and holding-area management
- Coordination of multi-coach or multi-vehicle movements
- Crowd-control and group-movement training
- Support for vulnerable travelers and unaccompanied minors
Baggage & Security
- Baggage handling oversight
- TSA routing & timing management
- Lost or delayed baggage handling
- TSA gate-pass accompaniment (when permitted)
- Oversize & special‑handling baggage coordination
- Priority group baggage staging
- Assistance with baggage claim flow
- Communication with airline baggage offices
- Support for mobility‑restricted travelers
Transfers & Navigation
- Meet-and-transfer coordination with shuttles, coaches, or private transport
- Terminal navigation assistance between concourses and transport areas
- Guidance through customs and immigration flow (non-official support)
- Assistance locating rideshare, taxi, or designated pickup zones
- Coordination of staggered group departures to prevent congestion
- Monitoring flight status for real-time transfer adjustments
- Wayfinding support for passengers with limited mobility
- Escorted transitions between terminals during tight connections
- Support with airport tram, shuttle, or monorail navigation
- Assistance identifying correct baggage claim areas for connecting flights
- Communication with drivers for timing, location, and group readiness
- Guidance to airport services (restrooms, food courts, hydration stations, lounges)
- Support for passengers unfamiliar with U.S. airport layouts
- Ground Transportation Logistics
- Coordination of motorcoaches, sprinters, and private vehicles
- Real-time communication with drivers and dispatch
- Safe loading and unloading procedures for large groups
- Hotel & Accommodation Support
- Rooming list verification and distribution
- Managing early arrivals, late departures, and special requests
- Coordination with front desk, concierge, and housekeeping teams
- On‑Site Event & Venue Coordination
- Group flow coordination through hotels, venues, and conference centers
- Liaison with banquet, AV, and event staff
- Oversight of room-block check-ins and key distribution
- Tours & Excursions
- On-site coordination for museums, attractions, and guided experiences
- Timed-entry management and group sequencing
- Ensuring ADA accessibility and mobility support
- Meal & Restaurant Coordination
- Group seating arrangements and dietary‑restriction management
- Coordination with restaurant managers and banquet captains
- Timing management for large-group meals
- Documentation & Administrative Support
- Managing manifests, attendance, waivers, and headcounts
- Accurate reporting to tour operators, DMCs, and event planners
- Maintaining organized digital and paper records
- Communication & Vendor Coordination
- Communication with drivers and transport vendors
- Clear communication with airline, hotel, and transportation staff
- Special Situations & Support
- Support during delays, cancellations, and gate changes (IRROPS assistance)
- Assistance for unaccompanied minors or vulnerable travelers
- Calm response to medical issues, lost guests, or unexpected disruptions
- Real-time itinerary adjustments during weather or venue changes
📬 Contact
For availability, pricing, and a clear run‑of‑show, send your flight/group details or book a quick call.