Information Desk & Easy Check-Ins

Information Desk & Easy Check-In

We provide a staffed Information Desk for guest‑facing logistics and a focused Check‑In service for smooth arrival, materials distribution, and movement between hotels, restaurants, conference centers, and events. Our team manages and staffs the information and check‑in desks for conferences, retreats, and group events — ensuring organized arrivals, efficient materials handling, and clear guest orientation throughout your program.

Planning guest logistics, transportation, and on-site coordination together? See how BTDT can combine multiple services into one smoother event plan.

• Guest Support
• Information Desk coverage
• General attendee inquiries
• Guest information and schedule support
• Multilingual guest interaction
• Local area guidance
• Desk Operations
• Desk setup and service flow
• Printed materials management
• Posting and maintaining event signage
• Real-time schedule updates
• Signage placement and wayfinding support
• Coordination & Communication
• On-site visibility for corporate or event participants
• Point-of-contact for group leaders and chaperones
• Coordination with hotel departments
• Daily desk briefing with organizers
• Problem Resolution
• Lost-and-found coordination
• Issue resolution and on-site troubleshooting
• Monitoring readiness of meeting and breakout rooms

• Pre‑Arrival
• Pre-arrival coordination with hotel staff
• Group rooming list verification
• Conference material and badge assembly
• Pickup and preparation of hotel keys and meal vouchers
• Arrival & Check‑In
• Check-In coverage
• Assistance with transportation arrivals
• Distribution of welcome packets or branded materials
• Support for VIP or priority guests
• Guest Movement
• Escorting guests on foot or by transport
• Restaurant / activity / conference center transitions
• Assisting with ADA or special-needs guest movement
• Logistics & Flow
• Verification of scheduled services and menus
• Coordination of staggered check-in waves
• Wave management for large groups
• Coordination with hotel bell staff for luggage flow
• Monitoring & Communication
• Monitoring group arrival patterns
• Distribution of last-minute updates
• Monitoring and reporting check-in progress
• Support for registration waves

Generally, Free Cancellation for bookings on Tours of two days or fewer for 1-4 people are offered within 24 hours. Private Tours for 5-13 people require 48 hours notice of cancellation before the departure date. All Multi-Day trips require one weeks’ notice of cancellation before the departure date. No exceptions.

For large groups of 4-50 people, in particular, BTD Tours reserves the right to charge a cancellation fee on any service canceled less than 48 hours before departure (could be the full amount of tour) – at 25% of the total, plus any additional cancellation fees from third-party vendors through which your tour excursions were reserved. This includes transportation services. Particular vendors of excursions and activities may require more advance notice of cancellation than those stipulated here.

Ski Lesson Reservations costs are non-refundable within 48 hours of ski-date. This portion of your total cost will be deducted from your refund, with no exceptions. A 10% cancellation fee is applied if a reservation is canceled outside of 48 hours prior to the ski-trip start date.

Full refund is offered if the tour is canceled due to weather or uncontrollable circumstances. Please inquire at the time of booking.